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Microsoft to acquire chatbot startup —– Acquisition of chatbot startup by Microsoft – Kick start adoption of emerging technology

By Rachel Taylor
29 November 2018

Have you heard the Microsoft chatbot startup news? If not, you’re going to want to pay close attention to this. This is some big news and it very well could rock the world of AI. Piece by piece, Microsoft is gobbling up the best and brightest when it comes to artificial intelligence. Could this be more than just a shark eating up a smaller company? We’ll get to that later. While Microsoft has shown a desire to compete in the world of chatbots, this power play might be more about artificial intelligence than anything else.

Microsoft is set to buy Xoxco

The world of chatbots was rattled when tech behemoth Microsoft announced plans to buy Xoxco. They are a well known player in the world of conversational chatbots. Simply put, they build live support systems that feel like you’re talking to a real human being. This is by far the future of live support and it hinges in artificial intelligence. Machine learning will fuel the future of chatbots that harness the power of artificial intelligence. Each person they talk to will make them a little bit smarter. This is machine learning in a nutshell.

Microsoft also bought Bonsai AI Inc. and Lobe Inc this year

These two companies focus on machine learning. Could these two acquisitions play a part in smarter chatobots? Perhaps. It could also be unrelated as well. But, that’s probably not the case. There’s more than meets the eye here. The bigger picture is what Microsoft is always looking at. They’re the type of company who thinks down the line and not about today. They were thinking about today ten years ago while everyone was wondering what happened to Blue’s Clues.

What this means for chatbots and the future of AI

It’s not exactly clear what interest Microsoft has in Xoxco. They very well could simply be interested in expanding their presence in the world of chatbots. However, they’ve shown an interest in acquiring all of the experts in artificial intelligence they can find. It wouldn’t be too surprising if there was another motive all together for their purchase. No one knows better than Microsoft the importance of machine learning and AI. They need access to the brightest stars in the field right now. This is something they’ve been very vocal about. If they had other motives for this purchase, it wouldn’t be surprising in the slightest.

No one is going to deny that the future of chatbots is bright. The price of manning live chats make them out of reach for many small and medium size companies. Xoxco may be able to bridge the gap when it comes to affordability. They certainly will when it comes to delivering a product that is seamless in its ability to answer questions customers have. Everyone knows that unanswered questions can easily result in a lack of conversions.

Keep an eye on Microsoft

They’re going to buy more. Just you wait and see. Maybe they will dominate in the world of chatbots. Then again, it might just be another power play to get even more people developing AI for them. Whatever the reason may be, they’re definitely going to have an impact in this industry. It’s not possible for a company this large to invest the kind of capital they have without it having a tidal wave effect across the entire industry.

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Microsoft to acquire chatbot startup —– Acquisition of chatbot startup by Microsoft – Kick start adoption of emerging technology

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Have you heard the Microsoft chatbot startup news? If not, you’re going to want to pay close attention to this. This is some big news and it very well could rock the world of AI....

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Rachel Taylor

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